Op initiatief van de R&D afdeling van MARS Nederland, organiseert Frismakers op 19 december (12-16 uur) een expert sessie. Aanleiding is dat MARS haar eigen Knowledge management voor R&D wil optimaliseren en hierbij zich graag laat inspireren door de collega’s van ABN AMRO, CGI en Shell. We zijn deze middag te gast bij Ricoh Nederland en deelname is op uitnodiging.aanmelden leden aanmelden niet leden
Expert session Knowledge management
Knowledge management is a smart combination of cultural value’s, online community building, on- and offline learning and document management. This Xpert session is initiated by Mars Netherlands, to optimize their Sharepoint environment and knowledge sharing between the R&D departments around the world.
The R&D division of Mars, responsible for products such as Snickers® and Twix®, operates from nine locations spread across the world. This has grown historically and is advantageous because it provides optimal connectivity to the markets. The downside is that knowledge exchange between different R&D departments is not self-evident. Nancy Ketelaars (Standardization program leader Snickers® and Twix®) recognizes this and has asked Frismakers to think about how knowledge management within the R&D organization can be further improved.
12:30 Welcome and groups energizer by Frismakers
12:50 Introduction ambitions MARS by Nancy Ketelaars
13:00 Presentation ABN AMRO about online community building and Fluïd real-time knowledge management. How do you obtain a culture of mutual knowledge sharing, regarding the differences between the head office and the country organizations?
13:20 Groups discussion: Deepen knowledge by asking questions ABN AMRO case
13:40 Groups process: Collecting learned lessons and translate them into actions for Mars
14:00 Break with a chocolate surprise
14:20 Presentation CGI about the Shell Sharepoint factory. How can you organize a structure for a flat organization such as Mars, regarding aspects such as authorization and standardization?
14:40 Groups discussion: Deepen knowledge by asking questions Shell case
15:00 Groups process: Collecting learned lessons and translate them into actions for Mars
15:20 Conclusions MARS by Nancy Ketelaars
15:30 Room for networking
Goals for Mars
During this session the scope of the themes sharepoint and online dialogue must become clear. Also ambitions en wishes amongst the stakeholders associated with these themes should be clarified. R&D needs both scope and ambition to determine future roles and work out an implementation plan for these area’s.
The following cases were collected and inspired Mars in setting her goals.
Case Coca Cola
Case supermarket Coop
Do you want to receive all seven cases? Please submit here:
In the realization of her ambitions, Mars asked different companies to share their knowledge. During this Xpert session external people are invited to join and learn from the presentations and reflect on their experiences.